FAQ

What’s included in my ticket?

When you purchase a "general conference access" ticket, this includes all sessions and networking activities on February 28 and March 1, 2019. Breakfast, coffee, lunch, and snacks are also included. If you’d like to add pre-conference bot training to your ticket (on February 28 ), these are a separate fee. We keep you well-fed, so your learning brain can perform at its best!

I registered online, but haven’t received email confirmation or a receipt yet. What should I do?

You should have received a confirmation receipt immediately after your transaction is completed. Make sure to check your spam/junk folder. If there is a delay, contact Vanessa MacMillan or give us a call at 888.409.4418.

To make sure that you receive ALL event communications, please add info at greendatacenterconference.com and registration at gsmiweb.com to your safe-sender list. This is really important as we send check-in info and other details via email leading up to the event.

Are there discounts for sending a group from our company?

Absolutely. We appreciate a good deal as much as the next person — and we want as many of your colleagues as possible to experience the Green Data Center Conference! Group discounts are available depending on how many team members you plan on sending. For specific pricing details, contact Vanessa MacMillan.

Are there discounts for nonprofits and government agencies?

Yes and yes. We have special pricing for our government and 501(c)(3) friends. Contact Vanessa MacMillan for more details.

Do I have to choose one track and stick to it during the general conference?
Do I need to sign up for general conference sessions in advance?

No! We create tracks so that you have the opportunity to customize your event experience. Hop in between the different tracks to attend the talks most relevant to you and your team. The only sessions you need to sign up for in advance are our pre-conference bot trainings.

Why should I attend pre-conference training workshops?

Our February 28 trainings are three-hour intensive, classroom-style sessions that are different from the sessions you'll experience on February 6 and 7. They're focused on peer-to-peer, collaborative learning, activities, and discussions. Check out the details.

Will I have access to speaker slides after the event?

Of course. Once you are at the conference, look for the bit.ly link printed on your “Agenda-at-a-Glance” sheet in your conference folder. The link will grant you access to speaker presentations where speakers have consented to uploading. We will also email you this link once the conference is over, along with selected audio recordings. GSMI staff onsite can help you if have any problems accessing conference materials online. Please note that not all presentations will be uploaded on the same day, but we’ll try to get them online as soon as possible.

Where can I find accommodation information?

We have a discounted room block. Visit the Venue page for more information. Make sure to reference GSMI and the conference when you are booking your room to secure the discounted rate. Please take note of the hotel discount deadline, as we cannot guarantee discounts once the deadline has passed.

What happens if I have to cancel?

We hope you don’t have to cancel . . . but if you must, here are your cancellation options:

You can transfer your ticket to someone else in your company at any time at no charge. If you cancel within 28 days of the start date of the event, you can receive a full refund. If you cancel less than 28 days before the start date of the event, there is a $300 cancellation fee. The remaining balance can be applied to a future event. If you don’t show up to the event, you are still responsible for the cost of your registration.

Please review our full Terms and Conditions. You can also contact Vanessa MacMillan with any questions about cancellations.

What’s appropriate attire for the conference?

Business casual.

What do I need to bring with me to check in?

Just you and your ID! A ready-to-learn-and-have-fun attitude will also come in handy.

If I’m an international attendee, can I receive an invitation letter?

Yes, happy to help. Please contact Vanessa MacMillan.

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